Business English resources

Apologising (US: Apologizing)	We are sorry for the delay in replying to ... I regret any inconvenience caused (by) ... I would like to apologise for the (delay, inconvenience)... Once again, please accept my apologies for ...
Orders	Thank you for your quotation of ... We are pleased to place an order with your company for.. We would like to cancel our order n° ..... Please confirm receipt of our order. I am pleased to acknowledge receipt of your order n° ..... Your order will be processed as quickly as possible. It will take about (two/three) weeks to process your order. We can guarantee you delivery before ...(date) Unfortunately these articles are no longer available / are out of stock.
Prices	Please send us your price list. You will find enclosed our most recent catalogue and price list. Please note that our prices are subject to change without notice. We have pleasure in enclosing a detailed quotation. We can make you a firm offer of ...
Referring to payment	Our terms of payment are as follows  ... Our records show that we have not yet received payment of ... According to our records ... Please send payment as soon as possible. You will receive a credit note for the sum of ...
Enclosing documents	I am enclosing ... Please find enclosed ... You will find enclosed ...
Closing remarks	If we can be of any further assistance, please let us know. If I can help in any way, please do not hesitate to contact me. If you require more information ... For further details ... Thank you for taking this into consideration. Thank you for your help. We hope you are happy with this arrangement. We hope you can settle this matter to our satisfaction.
Referring to future business	We look forward to a successful working relationship in the future. We would be (very) pleased to do business with your company. I would be happy to have an opportunity to work with your firm.
Referring to future contact	I look forward to seeing you next week. Looking forward to hearing from you, ... Looking forward to receiving your comments, I look forward to meeting you on the (date). I would appreciate a reply at your earliest convenience. An early reply would be appreciated.
Ending business letters	◊ Sincerely,    } ◊ Yours sincerely,}  for all customers / clients ◊ Sincerely yours,} ◊ Yours faithfully, in more formal letters ◊ Regards, for those you already know and/or with whom you have a working relationship

Useful phrases for writing business letters

Salutation	• Dear Mr. Brown • Dear Ms. White • Dear Sir • Dear Madam • Dear Sir or Madam • Gentlemen
Starting	•  We are writing - to inform you that ... - to confirm ... - to request ... - to enquire about ... • I am contacting you for the following reason... • I recently read/heard about ..... and would like to know .... • Having seen your advertisement in ..., I would like to ... • I would be interested in (obtaining / receiving) ... • I received your address from ----- and would like to ...
Referring to previous contact	• Thank you for your letter of March 15. • Thank you for contacting us. • In reply to your request, ... • Thank you for your letter regarding ... • With reference to our telephone conversation yesterday... • Further to our meeting last week ... • It was a pleasure meeting you in London last month. • I enjoyed having lunch with you last week in Tokyo. • I would just like to confirm the main points we discussed  on Tuesday.
Making a request	• We would appreciate it if you would ... • I would be grateful if you could ...  • Could you please send me ...  • Could you possibly tell us / let us have ...  • In addition, I would like to receive ... • It would be helpful if you could send us ... • I am interested in (obtaining / receiving) ... • I would appreciate your immediate attention to this matter. • Please let me know what action you propose to take.
Offering help	• Would you like us to ...? • We would be happy to ... • We are quite willing to ... • Our company would be pleased to ...
Giving good news	• We are pleased to announce that ... • I am delighted to inform you that .. • You will be pleased to learn that ...
Giving bad news	• We regret to inform you that ... • I'm afraid it would not be possible to ... • Unfortunately we cannot / we are unable to ... • After careful consideration we have decided (not) to ...
Complaining	• I am writing to express my dissatisfaction with ... • I am writing to complain about ... • Please note that the goods we ordered on ( date )  have not yet arrived. • We regret to inform you that our order n° ----- is now  considerably overdue. • I would like to query the transport charges which seem  unusually high.

Writing Business Letters

If writing a business letter takes you much longer than in your own language,here are a few guidelines that you may find helpful.

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Plan before you write. Look up words you need before you start. Note the points you want to make, and order them into logical paragraphs. Tone Write as you would speak in a business conversation. The tone should be friendly and polite. Names Make sure you check the gender of the addressee (the recipient), as well as the correct spelling of the person's name and title. Use Ms. for women and Mr. for men. You can use Mrs. for a woman if you are 100% sure that she is married. Dates To avoid any confusion, write the month instead of using numbers (e.g. January 15th, 2012  or 15 January 2012). Be concise and clear. The easier it is to read a letter the better. Keep sentences and paragraphs short and simple. Use straightforward vocabulary to avoid any misunderstanding. Ask direct questions. Rewrite any sentence that does not seem perfectly clear. If the recipient is not a native English-speaker, it is preferable to avoid  words or expressions that are too technical or complicated. Remember this word order principle Subject Verb Object Manner Place Time   Who Does  What   How Where  When Example :  Mr. Brown will travel by plane to London on Monday, June 5th. A technician will install the equipment in your office on Tuesday. Avoid old-fashioned words Although they are used in legal documents and contracts, words like  'herewith', 'herein', 'aforementioned', etc. are rarely used in letters. The following style of sentence is preferable : "You will find more information on our products in the enclosed brochure."